{"id":618,"date":"2021-08-26T09:00:47","date_gmt":"2021-08-26T09:00:47","guid":{"rendered":"https:\/\/el3.thembaydev.com\/greenmart_fresh\/?page_id=618"},"modified":"2023-03-05T18:49:29","modified_gmt":"2023-03-05T17:49:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/purespiruline.com\/fr\/faq\/","title":{"rendered":"Questions fr\u00e9quemment pos\u00e9es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"618\" class=\"elementor elementor-618\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c6f2176 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c6f2176\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72b5da9\" data-id=\"72b5da9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6742b490 elementor-widget elementor-widget-accordion\" data-id=\"6742b490\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1731\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1731\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">HOW CAN I CHANGE MY SHIPPING ADDRESS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1731\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1731\"><p>By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1732\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1732\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">HOW DO I ACTIVATE MY ACCOUNT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1732\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1732\"><p>The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider\u2019s mailing software may be blocking it. You can try checking your junk \/ spam folder or contact us at contact@purespiruline.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1733\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1733\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">WHAT DO YOU MEAN BY POINTS? HOW DO I EARN IT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1733\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1733\"><p>Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points which go straight to your account. 1 point are added to your account for every review that you give. You will need those points in order to redeem the sample products. So keep rating the products to keep earning points!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1734\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1734\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">WHY IS THERE A CHECKOUT LIMIT? \/ WHAT ARE ALL THE CHECKOUT LIMITS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1734\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1734\"><p>Sample Store is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products. So&#8230;<\/p><p>&#8211; Each member is entitled to only one (1) sample order every day.<\/p><p>&#8211; Each member is entitled to one (1) bundle of sample for each product.<\/p><p>&#8211; Your account must have sufficient points before you can checkout the sample products.<\/p><p>&#8211; Kindly clear all pending payments before another checkout.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1735\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1735\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">HOW CAN I TRACK MY ORDERS & PAYMENT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1735\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1735\"><p>After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from\u00a0<a href=\"http:\/\/www.singpost.com.sg\/\">Singapore Post Limited (SingPost)<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1736\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1736\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1736\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1736\"><p>After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1737\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1737\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1737\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1737\"><p>Members who ship their orders within Singapore should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.<\/p><p>If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1738\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1738\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1738\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1738\"><p>The flat-rate handling fee is\u00a0S$5.99\u00a0and it is only applicable to normal samples. For free samples, they are fully paid for and there are no additional charges to deliver the free samples.<\/p><p>Handling fee covers the delivery, material, labour and logistics cost to support the sampling service. You can redeem up to 4 different samples in each checkout and it is likely that you will find samples bundle with larger supply (up to 1-week supply) on Samplestore.com.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1739\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1739\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">HOW DO YOU SHIP MY ORDERS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1739\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1739\"><p>All your orders are sent via\u00a0<a href=\"http:\/\/www.singpost.com.sg\/\">Singapore Post Limited (SingPost)<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17310\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-17310\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17310\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-17310\"><p>Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast &amp; hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.<\/p><p>It&#8217;s fast, easy &amp; secure.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17311\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-17311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">WHAT ARE THE PAYMENT METHODS AVAILABLE?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-17311\"><p>At the moment, we only accept Credit\/Debit cards and Paypal payments.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17312\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-17312\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-17312\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-17312\"><p>Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.<\/p><p>Without a Paypal account, all you need is any Debit\/Credit card stated below that is supported by Paypal.<\/p><p>By using Paypal, we can process &amp; deliver your orders to you in a shorter time. Paypal is the easiest &amp; most secure way to make payment online. No account needed.<\/p><p>For more details,\u00a0<a href=\"https:\/\/www.paypal.com\/sg\/webapps\/mpp\/how-paypal-works\">click here<\/a>\u00a0to see how Paypal works for you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"HOW CAN I CHANGE MY SHIPPING ADDRESS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"HOW DO I ACTIVATE MY ACCOUNT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider\\u2019s mailing software may be blocking it. You can try checking your junk \\\/ spam folder or contact us at contact@purespiruline.com<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"WHAT DO YOU MEAN BY POINTS? HOW DO I EARN IT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points which go straight to your account. 1 point are added to your account for every review that you give. You will need those points in order to redeem the sample products. So keep rating the products to keep earning points!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"WHY IS THERE A CHECKOUT LIMIT? \\\/ WHAT ARE ALL THE CHECKOUT LIMITS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Sample Store is a popular spot and gets lots of shoppers at a time. 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For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from\\u00a0<a href=\\\"http:\\\/\\\/www.singpost.com.sg\\\/\\\">Singapore Post Limited (SingPost)<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. 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For free samples, they are fully paid for and there are no additional charges to deliver the free samples.<\\\/p><p>Handling fee covers the delivery, material, labour and logistics cost to support the sampling service. You can redeem up to 4 different samples in each checkout and it is likely that you will find samples bundle with larger supply (up to 1-week supply) on Samplestore.com.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"HOW DO YOU SHIP MY ORDERS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All your orders are sent via\\u00a0<a href=\\\"http:\\\/\\\/www.singpost.com.sg\\\/\\\">Singapore Post Limited (SingPost)<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. 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The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.<\\\/p><p>Without a Paypal account, all you need is any Debit\\\/Credit card stated below that is supported by Paypal.<\\\/p><p>By using Paypal, we can process &amp; deliver your orders to you in a shorter time. Paypal is the easiest &amp; most secure way to make payment online. No account needed.<\\\/p><p>For more details,\\u00a0<a href=\\\"https:\\\/\\\/www.paypal.com\\\/sg\\\/webapps\\\/mpp\\\/how-paypal-works\\\">click here<\\\/a>\\u00a0to see how Paypal works for you.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0d5db elementor-widget elementor-widget-text-editor\" data-id=\"1c0d5db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Still have more question? <a href=\"#\"><span style=\"color: #00ab55;\">Leave here<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>HOW CAN I CHANGE MY SHIPPING ADDRESS? By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to. HOW DO I ACTIVATE MY ACCOUNT? &hellip; <a href=\"https:\/\/purespiruline.com\/fr\/faq\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Questions fr\u00e9quemment pos\u00e9es<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_wp_convertkit_post_meta":{"form":"-1","landing_page":"0","tag":"0","restrict_content":"0"},"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help Center Pure Spiruline - Your One-Stop Resource for Common Questions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/purespiruline.com\/fr\/sp\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Center Pure Spiruline - Your One-Stop Resource for Common Questions\" \/>\n<meta property=\"og:description\" content=\"HOW CAN I CHANGE MY SHIPPING ADDRESS? By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to. 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